Summary The only data Diamond Light World keeps for our mailing lists are your name and email address, and we never, ever share your information with third parties. You may unsubscribe at any time from the mailing lists.
If you book a course or online event, we will keep records of payment amounts, email address and phone contact (where applicable), but no other financial information. The payment Service Provider (Paypal) which is used to bill customers for goods and services, does not retain, share, store or use personally identifiable information for any secondary purposes. Diamond Light World is committed to protecting your privacy and security. Any information provided by you ie contact details and payment information - is lawfully and carefully used for billing and administrative purposes only, and in accordance with current Data Protection legislation. Your information is kept fully confidential and is never passed on to any third party.
Our Privacy Promise Diamond Light World is dedicated to safeguarding your privacy online. We will only collect, store and use your personal information for specific purposes as outlined below in accordance with GDPR. We use your personal information to support and develop our connection with you. We will never share your personal data to 3rd parties unless required by law and your data is always protected. You may contact Diamond Light World at any time with any privacy queries or concerns and to see the personal data you have given us and request modification. Personal data means any information relating to an identified or identifiable natural person. This can include name, email address and phone number.
The only personal information we hold is that which our customers provide to us when they place an order on our website or sign up for the newsletter or a Live event.
Your information is not shared with any other parties, however it is stored on relevant systems such as cloud systems, Getresponse (newsletter provider), and Weebly. If we are ever legally required to share any information, we will check with each party concerned to ensure they are both aware and happy for that to happen.
We store sensitive data for as long as projects are in progress and customers remain active clients. Email addresses provided via Getresponse are stored until consent is withdrawn and you unsubscribe from the service. Information required for tax and legal requirements are held for 7 years as a requirement by law.
We keep a record of any orders you make from us, so we can help to deal with any enquiries or problems you may have in the future, and so we can ensure that any information that we send to you is appropriate. Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. We keep a record of any e-mail communication you send to us, so we can track any problems or concerns you may have had. We may also ask you questions at course registration, and from time to time by email (if we have your consent to contact you by email), this will give us data that can be used to improve your experience of shopping with Diamond Light World. You are under no obligation at all to answer these questions, they’re all optional, but they will help us communicate more effectively with you. In addition to personal information, our website uses Google Analytics to ensure we are meeting your customer needs. Google Analytics stores usage data which may include your IP address, geographical location, referral source, length of visit and page views – although a lot of this is aggregated data. The legal basis for this is legitimate interest for the basis of ensuring we are meeting customer needs. We may process information you submit to us when you contact us for the purposes of ensuring we answer your query effectively. Diamond Light World kindly requests that you do not supply any other person’s personal data to us, unless required by law or you have their explicit consent to do so.
How we use your Personal Data: All the data we gather via our website or through communication with you is used to operate and expand the service we offer you and to personalise our service. How we use your personal data is dependent on the legal basis for processing your data. We are dedicated to using your personal data only for:
1. Processing your orders correctly. 2. Technical management of our website. 4. Reviewing our product and service offerings 5. Providing you with information about the services we offer. 6. Letting you know about news, upcoming events and offers.
Legal Basis for Processing Data: Diamond Light World's lawful basis for processing data are:
Consent – customers that consent to signing up for our newsletter.
Legal Obligation – tax purposes.
Contract – customers that place an order with Diamond Light World.
Requesting Your Information If you would like to review the data you have provided to us because you feel that what we presently have on record is incorrect, and/or you would like your data erased from our records, you can so do by contacting us using the contact details below. Under GDPR you have a right to be forgotten, to withdraw your consent, to change information we hold about you, and to restrict processing. Diamond Light World is more than happy to comply with this in accordance with the law.
How we protect data You recognise that the Internet is not a 100% secure platform for communication and, accordingly, we cannot guarantee the security of any data you send to us (or we send to you) via the Internet. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information. We take every precaution to safeguard your information. The computer on which data is accessed on is password protected, data held in the cloud is password protected and held on encrypted systems and third-party software have their own security systems.
The risks of a breach are minimal due to the precautions mentioned above being taken, and close monitoring is undertaken to ensure security systems are always up to date. Breaches will be identified, reported, managed, and resolved according to the ICO guidelines.
How you can help us protect your data Please bear in mind that whenever you willingly divulge personal data online in non- protected situations – for example on message forums, through email, or in chat spaces – that data can be collected and used by others. In short, if you post personal data online that is accessible to the public, you may receive unsolicited communications from other parties in return. Also remember to close your browser window when you have finished using the computer. This is to ensure that others cannot access your personal data and communications. If you share a computer with someone else or are using a computer in a public place like a library or Internet café. We cannot confirm or warrant the security of any data you communicate to us, and you do so at your own risk. Once we receive your communication, we make our best effort to ensure its security on our systems.
What is a cookie? A cookie is a small text file which is downloaded and stored on your computer or mobile device by websites that you visit. Your browser accesses the cookie file only when you visit the website that produced it. This helps to ease your navigation by automatically logging you in and remembering things like your preferences and what’s in your shopping basket. The information stored within any given cookie can only be accessed by the website that created it and cookies are limited to communicating only the information that you have disclosed to the site.